Effective business decisions rely on data, and the hospitality sector is no exception. Through our quarterly benchmark reports on guest experience data, we analyse millions… Read More

When there is so much to deal with in day-to-day hotel operations, responding to online reviews seems like a task for which there is never… Read More

If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. Read More

In today’s rapidly evolving hospitality technology landscape, the integration of Artificial Intelligence (AI) has emerged as a potential game-changer, with the possibility of reshaping how… Read More

Data is crucial to making smart business decisions, and hospitality is no different. In our quarterly guest experience benchmark reports we process millions of… Read More

Hospitality has always been a traditional industry but now the conversation about digital transformation, specifically automation in hospitality, has heated up. Let’s look at all… Read More

As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types… Read More