Effective business decisions rely on data, and the hospitality sector is no exception. Through our quarterly benchmark reports on guest experience data, we analyse millions… Read More
27 Sep 2023 by Heather McCaw in Research and ReportsResponding to Hotel Guest Reviews: How to Do It Right!
When there is so much to deal with in day-to-day hotel operations, responding to online reviews seems like a task for which there is never… Read More
31 Aug 2023 by ReviewPro in Best PracticesThree Steps to Leverage Guest Feedback During Peak Season
If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. Read More
01 Aug 2023 by ReviewPro in Best PracticesUnlocking the Potential of AI in Hospitality
In today’s rapidly evolving hospitality technology landscape, the integration of Artificial Intelligence (AI) has emerged as a potential game-changer, with the possibility of reshaping how… Read More
26 Jul 2023 by Zoé Koumbouzi inGlobal Guest Experience Data: What We Know So Far for 2023
Data is crucial to making smart business decisions, and hospitality is no different. In our quarterly guest experience benchmark reports we process millions of… Read More
19 Jul 2023 by Heather McCaw inAutomation in Hospitality – All You Need to Know
Hospitality has always been a traditional industry but now the conversation about digital transformation, specifically automation in hospitality, has heated up. Let’s look at all… Read More
05 Jul 2023 by ReviewPro in Best PracticesShould I Choose a Rule-Based or an AI Hotel Chatbot? Here’s the Difference
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types… Read More
20 Jun 2023 by ReviewPro in Best Practices