6 Ways to Manage Reputation During Coronavirus & Other Crises

Recently, one of our hotel clients found its reputation under attack after two guests were found to have coronavirus. While the hotel, FH55 Grand Hotel Palatino in Rome, made every effort to keep guests safe and informed, the story hit mainstream media, resulting in cancellations and bad online reviews. Since then, the epidemic has spread … Continue reading 6 Ways to Manage Reputation During Coronavirus & Other Crises