Automation is making its mark within the hospitality industry like never before: automated hotel task management, automated guest communication, the list goes on. But what exactly does hotel automation mean?… Read More
10 May 2023 by ReviewPro in Best PracticesAuthor Archives: ReviewPro
6 Ways Hotel Technology Creates a More Personalized Guest Experience
As the industry continues to recover, it is important to double down on the personalized guest experience. With a landscape more competitive than ever, creating… Read More
22 Mar 2023 by ReviewPro in Best PracticesQ2 2022 Global Hotel Review Benchmark Report: a Spotlight on Review Distribution Strategy
Should I Choose a Rule-Based or an AI Hotel Chatbot? Here’s the Difference
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types… Read More
09 Sep 2022 by ReviewPro in Best PracticesReviewPro, a Shiji Group brand, reveals above-industry NPS for first two quarters of 2022
Shiji’s ReviewPro receives higher than average Net Promoter Score (NPS) from its clients, underlining the brand’s client centric ethos. Barcelona August 2, 2022: ReviewPro’s… Read More
02 Aug 2022 by ReviewPro in Press Releases5 Tips on How to get Positive Reviews During High Season
Complaints during high season are far from inevitable, but preventing them requires planning well in advance, anticipating needs, and being highly responsive to guest feedback. Read More
20 Jul 2022 by ReviewPro in Best PracticesHotel Benchmarking Tips and Strategies for 2022
With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to… Read More
30 Jun 2022 by ReviewPro in Best Practices