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Author Archives: ReviewPro

PMS Data and Guest Surveys – the Perfect Partnership

One of the biggest pain points for hoteliers when digitizing their operations are integrations. With recent advances in technology, hotels have access to virtually unlimited… Read More

29 Nov 2022 by ReviewPro in Best Practices

How Safir Hotels Leverages Automation to Improve the Guest Experience

During ReviewPro’s webinar, The New Hybrid Hotel: Staff & Technology Working in Tandem, we invited Shazia Nazir, Corporate… Read More

23 Nov 2022 by ReviewPro in Chatbot & AI

6 Data-driven Ways to Improve the Guest Experience and Online Reputation in 2023

During ReviewPro’s recent webinar, Using 2022 Data for 2023 Planning, Danica Smith, Director of Product Engagement, shared tips… Read More

15 Nov 2022 by ReviewPro in Best Practices

Tracking Review Trends: Key Takeaways from the Q3 2022 Global Hotel Benchmark Report

How did your hotel’s reputation hold up this summer? A boom in travel activity this summer provided a fresh trove of review data… Read More

08 Nov 2022 by ReviewPro in Online Reputation Management

Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shiji’s ReviewPro and Concilio Labs

Leveraging the two-way integration between Shiji’s ReviewPro and Concilio Labs enables Kempinski to create 360º guest profiles for hyper-personalized guest service.  … Read More

08 Nov 2022 by ReviewPro in Press Releases

Five Ways to Let Guests Know They Can Message Your Hotel

Guest messaging is designed to answer a need from hotel guests for quick, personalized, and convenient communication, in the way that suits them… Read More

31 Oct 2022 by ReviewPro in Best Practices

Proactive Guest Communication and Other Keys to Great Guest Experiences

Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More

25 Oct 2022 by ReviewPro in Best Practices
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