During ReviewPro’s webinar, The New Hybrid Hotel: Staff & Technology Working in Tandem, we invited Shazia Nazir, Corporate… Read More
25 Nov 2022 by ReviewPro in Chatbot & AIAuthor Archives: ReviewPro
6 Data-driven Ways to Improve the Guest Experience and Online Reputation in 2023
During ReviewPro’s recent webinar, Using 2022 Data for 2023 Planning, Danica Smith, Director of Product Engagement, shared tips… Read More
25 Nov 2022 by ReviewPro in Best PracticesTracking Review Trends: Key Takeaways from the Q3 2022 Global Hotel Benchmark Report
How did your hotel’s reputation hold up this summer? A boom in travel activity this summer provided a fresh trove of review data… Read More
25 Nov 2022 by ReviewPro in Online Reputation ManagementKempinski Hotels Pioneers Personalization via Two-Way Integration with Shiji’s ReviewPro and Concilio Labs
Leveraging the two-way integration between Shiji’s ReviewPro and Concilio Labs enables Kempinski to create 360º guest profiles for hyper-personalized guest service. … Read More
25 Nov 2022 by ReviewPro in Press ReleasesFive Ways to Let Guests Know They Can Message Your Hotel
Guest messaging is designed to answer a need from hotel guests for quick, personalized, and convenient communication, in the way that suits them… Read More
25 Nov 2022 by ReviewPro in Best PracticesProactive Guest Communication and Other Keys to Great Guest Experiences
Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More
25 Nov 2022 by ReviewPro in Best PracticesThe Value Department Index is Dropping Globally. Now What?
The current economic climate is stirring up a hornet’s nest. The worldwide drop in the Value department index in… Read More
25 Nov 2022 by ReviewPro in Online Reputation Management