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Client Interviews

5 Hospitality Experts: Online Reputation Strategy 2023

The year 2022 will always go down as the year hospitality recovered, but it also helped us to devise a better online reputation strategy… Read More

09 Mar 2023 by Zoé Koumbouzi in Best Practices

How Kempinski Hotels Uses Review Data to Guide Training and Quality Initiatives

During ReviewPro’s last webinar, Using 2022 Data to Guide 2023 Planning, we interviewed Antony Shaw, Vice President of Training & Quality at… Read More

21 Dec 2022 by Laura Ramos in Client Interviews

How Safir Hotels Leverages Automation to Improve the Guest Experience

During ReviewPro’s webinar, The New Hybrid Hotel: Staff & Technology Working in Tandem, we invited Shazia Nazir, Corporate… Read More

23 Nov 2022 by ReviewPro in Chatbot & AI

8 Hospitality Experts on How to Strengthen Online Reputation in 2022 since Q1 2021

Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it… Read More

01 Jun 2022 by ReviewPro in Best Practices

How to Take Care of Your Team During the Hotel Staffing Crisis

During the height of the pandemic, Mélody Lardin of Le Saint-Sulpice Hotel in Montreal found herself in a position… Read More

02 Feb 2022 by ReviewPro in Client Interviews

Recovery 2021: How TUI BLUE Is Upholding Brand Standards and Ensuring High Levels of Guest Satisfaction

During the recent ReviewPro webinar, Summer 2021: What to Expect and How to Prepare, we asked Hannes Friebel, Manager of Quality and… Read More

30 Jun 2021 by ReviewPro in Client Interviews

For Radisson Hotel Group, the Pandemic Sped Up Its Digital Guest Experience Strategy

In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group,… Read More

18 May 2021 by ReviewPro in Client Interviews
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