The year 2022 will always go down as the year hospitality recovered, but it also helped us to devise a better online reputation strategy… Read More
09 Mar 2023 by Zoé Koumbouzi in Best PracticesClient Interviews
How Kempinski Hotels Uses Review Data to Guide Training and Quality Initiatives
During ReviewPro’s last webinar, Using 2022 Data to Guide 2023 Planning, we interviewed Antony Shaw, Vice President of Training & Quality at… Read More
21 Dec 2022 by Laura Ramos in Client InterviewsHow Safir Hotels Leverages Automation to Improve the Guest Experience
During ReviewPro’s webinar, The New Hybrid Hotel: Staff & Technology Working in Tandem, we invited Shazia Nazir, Corporate… Read More
23 Nov 2022 by ReviewPro in Chatbot & AI8 Hospitality Experts on How to Strengthen Online Reputation in 2022 since Q1 2021
Reviews and online reputation have long been a fixture in any hotel’s operational strategy, and while review volume had slowed down during the pandemic, it… Read More
01 Jun 2022 by ReviewPro in Best PracticesHow to Take Care of Your Team During the Hotel Staffing Crisis
During the height of the pandemic, Mélody Lardin of Le Saint-Sulpice Hotel in Montreal found herself in a position… Read More
02 Feb 2022 by ReviewPro in Client InterviewsRecovery 2021: How TUI BLUE Is Upholding Brand Standards and Ensuring High Levels of Guest Satisfaction
During the recent ReviewPro webinar, Summer 2021: What to Expect and How to Prepare, we asked Hannes Friebel, Manager of Quality and… Read More
30 Jun 2021 by ReviewPro in Client InterviewsFor Radisson Hotel Group, the Pandemic Sped Up Its Digital Guest Experience Strategy
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group,… Read More
18 May 2021 by ReviewPro in Client Interviews