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Educational Guide

Responding to Reviews: Everything You Need to Know

A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond… Read More

25 Jun 2019 by ReviewPro in Educational Guide

Brand Reputation: The New Equity in the Hotel Industry

Brand reputation and ranking is taking on a new importance in the age of global travel. Guests want consistency, exceptional guest experiences, plus a… Read More

15 Apr 2019 by ReviewPro in Educational Guide

Take Control of Guest Experience with Guest Satisfaction Surveys

In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest… Read More

20 Mar 2019 by ReviewPro in Educational Guide

All You Need to Know About Hotel Guest Loyalty

There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. Read More

15 Jan 2019 by ReviewPro in Educational Guide
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