Booking.com is the world’s leading source of hotel reviews, powering 41.8% of global guest reviews in 2022. With millions of travelers searching… Read More
12 Apr 2023 by Zoé Koumbouzi in Best PracticesEducational Guide
Responding to Reviews: Everything You Need to Know
A key part of a successful hotel guest experience strategy is responding to hotel reviews. Whether to thank guests for a positive review, or respond… Read More
25 Jun 2019 by ReviewPro in Educational GuideBrand Reputation: The New Equity in the Hotel Industry
Brand reputation and ranking is taking on a new importance in the age of global travel. Guests want consistency, exceptional guest experiences, plus a… Read More
15 Apr 2019 by ReviewPro in Educational GuideTake Control of Guest Experience with Guest Satisfaction Surveys
In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest… Read More
20 Mar 2019 by ReviewPro in Educational GuideAll You Need to Know About Hotel Guest Loyalty
There’s a lot of talk in the travel industry these days that travelers aren’t loyal to hotel brands anymore; it’s all about price and perks. Read More
15 Jan 2019 by ReviewPro in Educational Guide