With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews, making… Read More
05 Apr 2023 by ReviewPro in Best PracticesGuest Intelligence
Insights into the in-depth analysis of online reviews and guest satisfaction survey data.
5 Ways Your Hotel Can Prepare for Summer 2021
Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no… Read More
28 May 2021 by ReviewPro in Best PracticesFor Radisson Hotel Group, the Pandemic Sped Up Its Digital Guest Experience Strategy
In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group,… Read More
18 May 2021 by ReviewPro in Client Interviews6 Ways Automation Makes Your Hotel Recovery Plan Better
This year, accommodation providers are seeking ways to restore consumer confidence in travel and fast-track hotel recovery. At the same time, they’re looking for efficiencies… Read More
03 Mar 2021 by ReviewPro in Best PracticesWhy Hotel Chatbots Are the Next Big Thing in Customer Service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved… Read More
29 Jul 2020 by Sebastien Felix in Guest Intelligence5 Ways to Use Guest Feedback as a Sales Tool
As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and… Read More
06 Nov 2019 by ReviewPro in Best PracticesResponding Is Crucial to Online Reputation, by ReviewPro CEO RJ Friedlander
Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I… Read More
17 Dec 2018 by ReviewPro in Guest Intelligence