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Guest Intelligence

Insights into the in-depth analysis of online reviews and guest satisfaction survey data.

10 Top Tips for Improving Your Tripadvisor Ranking

With nearly 8 million listings across 190 countries, it is no doubt that Tripadvisor is one of the most popular platforms for guest reviews. As… Read More

25 Aug 2021 by ReviewPro in Best Practices

5 Ways Your Hotel Can Prepare for Summer 2021

Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no… Read More

28 May 2021 by ReviewPro in Best Practices

For Radisson Hotel Group, the Pandemic Has Sped Up Rather Than Slowed Down Its Digital Strategy

In early February last year, just before the pandemic hit in full force, ReviewPro invited Andrea Pinna, Senior Brand Quality Director at Radisson Hotel Group,… Read More

18 May 2021 by ReviewPro in Client Interviews

6 Ways Automation Makes Your Hotel Recovery Plan Better

This year, accommodation providers are seeking ways to restore consumer confidence in travel and fast-track hotel recovery. At the same time, they’re looking for efficiencies… Read More

03 Mar 2021 by ReviewPro in Best Practices

Why Hotel Chatbots Are the Next Big Thing in Customer Service

In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved… Read More

29 Jul 2020 by Sebastien Felix in Guest Intelligence

5 Ways to Use Guest Feedback as a Sales Tool

As a hotelier, your aim while using ReviewPro software may primarily be optimizing guest experience to increase GRI™ and leverage ADR, occupancy and… Read More

06 Nov 2019 by ReviewPro in Best Practices

Responding Is Crucial to Online Reputation, by ReviewPro CEO RJ Friedlander

Interview with RJ Friedlander, CEO & founder of ReviewPro on online reputation. Originally published in Quality Matters Magazine How online reputation affects hospitality “I… Read More

17 Dec 2018 by ReviewPro in Guest Intelligence
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