As a hospitality business, it will be your mission to exceed expectations. But how can you ensure that you are continuously providing a high level… Read More
28 Feb 2023 by Zoé Koumbouzi in Best PracticesGuest Surveys
Learn how hotels are leveraging guest survey feedback to deliver better experiences.
Proactive Guest Communication and Other Keys to Great Guest Experiences
Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More
25 Oct 2022 by ReviewPro in Best PracticesHow Paradores Hotels Uses Online Reputation Management to Win Spain’s Best Reputation
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since… Read More
01 Sep 2021 by ReviewPro in Case StudiesHow One Lodging Operator Is Increasing Guest Satisfaction and Market Share in the Midst of the Pandemic
Need inspiration for navigating the pandemic and coming out stronger than ever? Look no further than Bachcare Holiday Homes. Whether you operate an independent hotel,… Read More
31 May 2021 by ReviewPro in Case Studies5 Ways Your Hotel Can Prepare for Summer 2021
Summer 2021 is just around the corner. With just a few weeks left to go, hotels around the world are expecting a summer like no… Read More
28 May 2021 by ReviewPro in Best PracticesEverything You Need to Know About Guest Satisfaction Surveys
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys… Read More
30 Mar 2021 by ReviewPro in Best PracticesHow Blue Tree Hotels Used a Special Guest Survey to Guide Covid-19 Protocols
Since the pandemic first began disrupting the hospitality industry in early 2020, hoteliers have been scrambling to implement policies and protocols to give travelers the… Read More
10 Mar 2021 by ReviewPro in Case Studies