Online Reputation and Social Media Management for Hotels: Recommended Readings of the week– May 11th

11 May 2012 by ReviewPro in Hospitality Industry News

Every week on Friday, we share 5 of the most interesting articles on Social Media & Online Reputation Management published during the week. Here are this week’s recommended readings:

While hotel and air suppliers continue to benefit from the uplift in moral, a new Global Edition study from PhocusWright reveals that many still are not spending.
Many would-be travellers stuck at home
by Web in Travel

A story about how travellers can use Twitter to quickly fix a problem they’ve discovered inside their room and how a hotel can benefit from fixing their problems.
Airing your hotel problem on Twitter can pay off
by Barbara De Lollis

Help your hospitality and guest contact staff to choose their words carefully when interacting with guests, prospects, and even their “internal” customers from other departments.
Train Your Hotel Team To Use The Language Of Hospitality: Part Two
by Doug Kennedy

A study found that 34% “can’t live without” their mobile when a holiday.
Third of travellers cannot survive on a trip without their mobile
by Kevin May

Nice Infographic on the cost and value of hotel marketing.
Infographic: The Cost & Value of Hotel Marketing
by Brandon- buuteeq