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Proactive Guest Communication and Other Keys to Great Guest Experiences

Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More

25 Oct 2022 by ReviewPro in Best Practices

The Value Department Index is Dropping Globally. Now What?

The current economic climate is stirring up a hornet’s nest. The worldwide drop in the Value department index in… Read More

13 Oct 2022 by ReviewPro in Online Reputation Management

Review Volume is Booming, but What About Guest Satisfaction?

In our recent Global Hotel Review Benchmark Report, we analyzed over 1.5 million reviews – representing half a million more than the quarter… Read More

05 Oct 2022 by ReviewPro in Online Reputation Management

Synchronizing Reputation and Revenue Strategies: 5 Key Areas to Focus On

While guests were generally understanding of the challenges hotels faced during the pandemic, the latest review data suggests they are less forgiving now,… Read More

28 Sep 2022 by ReviewPro in Best Practices

7 Hospitality Experts on How to Maintain and Improve Your Review Distribution Strategy

Over the years, online reviews have proliferated to over 140 sources worldwide. More recently, Booking.com and Google have become review powerhouses, expanding their… Read More

22 Sep 2022 by ReviewPro in Best Practices

Avvio’s allora & Shiji’s ReviewPro Integration Enhances and Personalizes the Booking Experience

Partnership between allora and Shiji’s ReviewPro allows hoteliers to increase booking conversions.   20th of September, Barcelona – ReviewPro, a Shiji Group brand,… Read More

20 Sep 2022 by ReviewPro in Guest Messaging

Q2 2022 Global Hotel Review Benchmark Report: a Spotlight on Review Distribution Strategy

It’s time for the second installment of the Global Hotel Review Benchmark report, where we focus on Q2. We analyzed over 1.5 million reviews to… Read More

15 Sep 2022 by ReviewPro in Trends
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