During ReviewPro’s recent webinar, Using 2022 Data for 2023 Planning, Danica Smith, Director of Product Engagement, shared tips… Read More
15 Nov 2022 by ReviewPro in Best PracticesBest Practices
Five Ways to Let Guests Know They Can Message Your Hotel
Guest messaging is designed to answer a need from hotel guests for quick, personalized, and convenient communication, in the way that suits them… Read More
31 Oct 2022 by ReviewPro in Best PracticesProactive Guest Communication and Other Keys to Great Guest Experiences
Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More
25 Oct 2022 by ReviewPro in Best PracticesShould I Choose a Rule-Based or an AI Hotel Chatbot? Here’s the Difference
As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types… Read More
09 Sep 2022 by ReviewPro in Best PracticesSix Tips for Flawless Guest Messaging
Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating… Read More
23 Mar 2022 by ReviewPro in Best PracticesStaff Shortage in Hospitality: How to Maintain High Service Levels ?
Now that the worst of the pandemic seems behind us, it looks like the hospitality industry must deal with yet another crisis: staff shortage. People… Read More
20 Oct 2021 by ReviewPro in Best PracticesHow Paradores Hotels Uses Online Reputation Management to Win Spain’s Best Reputation
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since… Read More
01 Sep 2021 by ReviewPro in Case Studies