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Best Practices

6 Data-driven Ways to Improve the Guest Experience and Online Reputation in 2023

During ReviewPro’s recent webinar, Using 2022 Data for 2023 Planning, Danica Smith, Director of Product Engagement, shared tips… Read More

15 Nov 2022 by ReviewPro in Best Practices

Five Ways to Let Guests Know They Can Message Your Hotel

Guest messaging is designed to answer a need from hotel guests for quick, personalized, and convenient communication, in the way that suits them… Read More

31 Oct 2022 by ReviewPro in Best Practices

Proactive Guest Communication and Other Keys to Great Guest Experiences

Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More

25 Oct 2022 by ReviewPro in Best Practices

Should I Choose a Rule-Based or an AI Hotel Chatbot? Here’s the Difference 

As conversations about digital transformation keep buzzing, chatbots have proven to be an exciting talking point. But before you rush into making any decisions, it’s important to understand what types… Read More

09 Sep 2022 by ReviewPro in Best Practices

Six Tips for Flawless Guest Messaging

Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating… Read More

23 Mar 2022 by ReviewPro in Best Practices

Staff Shortage in Hospitality: How to Maintain High Service Levels ?

Now that the worst of the pandemic seems behind us, it looks like the hospitality industry must deal with yet another crisis: staff shortage. People… Read More

20 Oct 2021 by ReviewPro in Best Practices

How Paradores Hotels Uses Online Reputation Management to Win Spain’s Best Reputation

Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since… Read More

01 Sep 2021 by ReviewPro in Case Studies
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