Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More
25 Nov 2022 by ReviewPro in Best PracticesGuest Experience
The Value Department Index is Dropping Globally. Now What?
The current economic climate is stirring up a hornet’s nest. The worldwide drop in the Value department index in… Read More
25 Nov 2022 by ReviewPro in Online Reputation Management5 Ways to Drive Revenue with Higher Guest Satisfaction
Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored… Read More
04 May 2022 by ReviewPro in Best PracticesShiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up
Partnership between hotelkit and Shiji’s ReviewPro allows hoteliers to drive operational excellence. 7th of April 2022, Barcelona: Shiji’s ReviewPro, the leading Guest… Read More
07 Apr 2022 by ReviewPro in Press Releases7 Important Truths About Guest Messaging in Hospitality
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great… Read More
30 Mar 2022 by ReviewPro in Guest MessagingSix Tips for Flawless Guest Messaging
Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating… Read More
23 Mar 2022 by ReviewPro in Best PracticesLeveraging Technology to Mitigate the Impact of Staffing Shortages
As hotels scramble to uphold service standards in the midst of a global labor crisis, many are turning to technology to offset staffing shortages. This… Read More
16 Mar 2022 by ReviewPro in Best Practices