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Guest Experience

Proactive Guest Communication and Other Keys to Great Guest Experiences

Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More

25 Oct 2022 by ReviewPro in Best Practices

The Value Department Index is Dropping Globally. Now What?

The current economic climate is stirring up a hornet’s nest. The worldwide drop in the Value department index in… Read More

13 Oct 2022 by ReviewPro in Online Reputation Management

5 Ways to Drive Revenue with Higher Guest Satisfaction

Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored… Read More

04 May 2022 by ReviewPro in Best Practices

Shiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up

Partnership between hotelkit and Shiji’s ReviewPro allows hoteliers to drive operational excellence.   7th of April 2022, Barcelona: Shiji’s ReviewPro, the leading Guest… Read More

07 Apr 2022 by ReviewPro in Press Releases

7 Important Truths About Guest Messaging in Hospitality

The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great… Read More

30 Mar 2022 by ReviewPro in Guest Messaging

Six Tips for Flawless Guest Messaging

Your staff is well-trained in servicing guests in person, by phone, and by email, but guest messaging is a new way of communicating… Read More

23 Mar 2022 by ReviewPro in Best Practices

Leveraging Technology to Mitigate the Impact of Staffing Shortages

As hotels scramble to uphold service standards in the midst of a global labor crisis, many are turning to technology to offset staffing shortages. This… Read More

16 Mar 2022 by ReviewPro in Best Practices
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