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Guest Feedback

5 Tips on How to get Positive Reviews During High Season

Complaints during high season are far from inevitable, but preventing them requires planning well in advance, anticipating needs, and being highly responsive to guest feedback. Read More

20 Jul 2022 by ReviewPro in Best Practices

Review Volume is Increasing – But What Does That Mean for Europe?

We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer… Read More

15 Jun 2022 by ReviewPro in Research and Reports

5 Ways to Prevent Negative Guest Reviews and Boost Your Online Reputation

No one likes negative reviews, and even less if it is online for everyone to read. Luckily, there are ways to avoid them! Here below,… Read More

06 Oct 2021 by ReviewPro in Best Practices

How Paradores Hotels Uses Online Reputation Management to Win Spain’s Best Reputation

Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since… Read More

01 Sep 2021 by ReviewPro in Case Studies

What Every Hotelier Should Know About Hotel Reputation Management 

Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews… Read More

21 Apr 2021 by ReviewPro in Best Practices

Everything You Need to Know About Guest Satisfaction Surveys

Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys… Read More

30 Mar 2021 by ReviewPro in Best Practices

7 Ways To Maintain Guest Satisfaction During COVID-19

In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a… Read More

12 Aug 2020 by ReviewPro in Best Practices
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