Complaints during high season are far from inevitable, but preventing them requires planning well in advance, anticipating needs, and being highly responsive to guest feedback. Read More
20 Jul 2022 by ReviewPro in Best PracticesGuest Feedback
Review Volume is Increasing – But What Does That Mean for Europe?
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer… Read More
15 Jun 2022 by ReviewPro in Research and Reports5 Ways to Prevent Negative Guest Reviews and Boost Your Online Reputation
No one likes negative reviews, and even less if it is online for everyone to read. Luckily, there are ways to avoid them! Here below,… Read More
06 Oct 2021 by ReviewPro in Best PracticesHow Paradores Hotels Uses Online Reputation Management to Win Spain’s Best Reputation
Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since… Read More
01 Sep 2021 by ReviewPro in Case StudiesWhat Every Hotelier Should Know About Hotel Reputation Management
Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews… Read More
21 Apr 2021 by ReviewPro in Best PracticesEverything You Need to Know About Guest Satisfaction Surveys
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys… Read More
30 Mar 2021 by ReviewPro in Best Practices7 Ways To Maintain Guest Satisfaction During COVID-19
In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a… Read More
12 Aug 2020 by ReviewPro in Best Practices