Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys… Read More
30 Mar 2021 by ReviewPro in Best PracticesGuest Feedback
7 Ways To Maintain Guest Satisfaction During COVID-19
In order to give people the confidence to book and to protect guests and staff from the virus, hotels and lodging operators are implementing a… Read More
12 Aug 2020 by ReviewPro in Best PracticesGoogle Reviews are back – how does this affect my hotel?
At the beginning of the pandemic, Google decided to temporarily suspend its Google Reviews feature. Now that businesses all over the world are… Read More
03 Jun 2020 by ReviewPro in Online Reputation ManagementThree Golden Rules to Enhance Hotel Brand Recognition and Increase Guest Loyalty
Bridging the Gap Between Online and Offline Hospitality
Sometimes, day to day life on the frontline of hotel life can seem like a world away from the digital world of OTAs and guest… Read More
23 Sep 2019 by ReviewPro in Case StudiesThe Keys to Successfully Positioning Your Hotel Brand
In a time when it seems like every other week another hotel brand launches, consolidates, or diversifies, how do you go about positioning your hotel… Read More
21 May 2019 by ReviewPro in Online Reputation ManagementFour Ways to Use Hotel Guest Feedback to Drive Decisions
Online guest reviews and survey responses are a goldmine of information for any hotelier wishing to improve the experience at their property. These four savvy… Read More
14 May 2019 by ReviewPro in Best Practices