guest loyalty

Effective business decisions rely on data, and the hospitality sector is no exception. Through our quarterly benchmark reports on guest experience data, we analyse millions… Read More

With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of… Read More

The need for strong brand identity in the hospitality industry is imperative in today’s landscape if hotels are to secure repeat bookings. Personalizing the guest… Read More

Have you ever wondered how your colleagues in the hotel industry recognize and earn loyalty from guests? We asked our clients to share some of… Read More

In March 2018, the hotel company formerly known as Carlson Rezidor launched a new brand identity: Radisson Hotel Group. The company operates… Read More

It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both… Read More

In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Read More