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guest loyalty

Crucial Discoveries from Our Q2 2023 Guest Experience Benchmark

Effective business decisions rely on data, and the hospitality sector is no exception. Through our quarterly benchmark reports on guest experience data, we analyse millions… Read More

27 Sep 2023 by Heather McCaw in Research and Reports

8 Key Steps to Exceed Guest Expectations and Increase Satisfaction

With a direct impact on reputation, loyalty and revenue, guest satisfaction is the ultimate measure of success for lodging providers, restaurants and other types of… Read More

08 Jan 2020 by ReviewPro in Best Practices

Three Golden Rules to Enhance Hotel Brand Recognition and Increase Guest Loyalty

The need for strong brand identity in the hospitality industry is imperative in today’s landscape if hotels are to secure repeat bookings. Personalizing the guest… Read More

19 Nov 2019 by ReviewPro in Webinars

10 Hoteliers Share Their Strategies to Build Guest Loyalty

Have you ever wondered how your colleagues in the hotel industry recognize and earn loyalty from guests? We asked our clients to share some of… Read More

17 Jul 2019 by ReviewPro in Best Practices

Measuring the Value of Guest Loyalty: Radisson Hotel Group

In March 2018, the hotel company formerly known as Carlson Rezidor launched a new brand identity: Radisson Hotel Group. The company operates… Read More

29 Apr 2019 by ReviewPro in Client Interviews

Hotel Loyalty Programs: The Pros and Cons

It seems like all major brands today have hotel loyalty programs in place these days, but it’s no secret that they can be costly both… Read More

11 Mar 2019 by ReviewPro in Best Practices

12 Practical Ways to Build Guest Loyalty

In the past, hotel guest loyalty programs were more exclusive – travelers were invited to join only after having stayed a certain number of times. Read More

11 Feb 2019 by ReviewPro in Best Practices
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