Paradores is an iconic collection of hotels located in historic buildings and natural parks across Spain. The company motto has been “Quality, Friendliness, Legendary” since… Read More
01 Sep 2021 by ReviewPro in Case StudiesGuest Satisfaction Surveys
How One Lodging Operator Is Increasing Guest Satisfaction and Market Share in the Midst of the Pandemic
Need inspiration for navigating the pandemic and coming out stronger than ever? Look no further than Bachcare Holiday Homes. Whether you operate an independent hotel,… Read More
31 May 2021 by ReviewPro in Case StudiesEverything You Need to Know About Guest Satisfaction Surveys
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys… Read More
30 Mar 2021 by ReviewPro in Best PracticesHow is COVID-19 affecting my hotel’s reputation? Three tips to stay in control
The COVID-19 situation is having a serious effect on all areas of hospitality. Unfortunately for many hoteliers, this has meant partial or even full closure. Read More
08 Apr 2020 by ReviewPro in Best PracticesRoom Mate Hotels: Using Guest Feedback to Continually Improve
When your philosophy states that your clients are “more than guests, they are roommates”, guest feedback is your best friend. Room… Read More
17 Dec 2019 by ReviewPro in Case StudiesHow Edwardian Hotels Harnesses Corporate Client Feedback
Obtaining and acting upon guest feedback is vital to improving the guest experience. But guests are not all the same – different guests have different… Read More
04 Dec 2019 by ReviewPro in Case StudiesHow Attitude Hotels Won the #1 Spot on TripAdvisor
Attitude Hotels is a collection of upmarket, eco-friendly hotels in Mauritius. Just four years ago the brand was using pen and paper to collect guest… Read More
02 Sep 2019 by ReviewPro in Case Studies