The Global Hotel Review Benchmark reveals that while hospitality rebounded in 2022, guest satisfaction continued to decline. Barcelona, 23 February 2023: The global hospitality technology… Read More
24 Feb 2023 by Zoé Koumbouzi inGuest Satisfaction
ReviewPro, a Shiji Group brand, reveals above-industry NPS for first two quarters of 2022
Shiji’s ReviewPro receives higher than average Net Promoter Score (NPS) from its clients, underlining the brand’s client centric ethos. Barcelona August 2, 2022: ReviewPro’s… Read More
02 Aug 2022 by ReviewPro in Press ReleasesHotel Benchmarking Tips and Strategies for 2022
With two very unusual years behind us, it has been a challenge for many hoteliers to predict their performance KPIs for 2022. In order to… Read More
30 Jun 2022 by ReviewPro in Best PracticesReview Volume is Increasing – But What Does That Mean for Europe?
We recently published a global hotel review data report where we analyzed over 1 million reviews from 7,500 hotels worldwide. However, when we look closer… Read More
15 Jun 2022 by ReviewPro in Research and Reports5 Ways to Drive Revenue with Higher Guest Satisfaction
Research has long told us that reputation drives revenue, and for a better reputation, we need higher guest satisfaction. In our last webinar, we explored… Read More
04 May 2022 by ReviewPro in Best PracticesShiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up
Partnership between hotelkit and Shiji’s ReviewPro allows hoteliers to drive operational excellence. 7th of April 2022, Barcelona: Shiji’s ReviewPro, the leading Guest… Read More
07 Apr 2022 by ReviewPro in Press Releases5 Tips to Build a Better Guest Communication Strategy
As borders are opening and closing and different COVID-measures are applied in different regions, guests have more questions than ever. Hoteliers should respond with clear… Read More
02 Dec 2021 by ReviewPro in Best Practices