Responding to guests’ requests and needs is at the heart of hospitality. However, a reactive approach doesn’t cut it anymore. Many hoteliers are… Read More
25 Nov 2022 by ReviewPro in Best PracticesGuest Surveys
Everything You Need to Know About Guest Satisfaction Surveys
Understanding guest feedback has long been central to hospitality because we rely on it to guide us into making impactful, data-driven decisions. Guest satisfaction surveys… Read More
30 Mar 2021 by ReviewPro in Best PracticesSupercharge Your Guest Survey by Integrating with NextGuest CRM
A guest satisfaction survey is key when it comes to better understanding the guest experience. It offers you detailed feedback on every part of the… Read More
02 Dec 2020 by ReviewPro in Best PracticesTransamerica Hotel Chain Puts Guest Experience First With Amazing Results
As any hotel brand today, Transamerica Hotel Chain is aware that it operates in a market where competition is fierce and online reputation matters. Read More
23 Apr 2019 by ReviewPro in Case StudiesTake Control of Guest Experience with Guest Satisfaction Surveys
In the age of online reviews, Guest Satisfaction Surveys (GSS) represent a critical way to solicit direct feedback from guests and evaluate guest… Read More
20 Mar 2019 by ReviewPro in Educational GuideCoronado Luxury Club & Suites Uses Surveys to Boost Online Ratings by over 20% in 7 Months
Coronado Luxury Club & Suites is a five-star luxury property located on Playa Coronado near Panama City. The resort takes pride in providing first-class… Read More
30 Jan 2019 by ReviewPro in Case StudiesHotel Guest Surveys: 9 Tips to Optimize Completion Rates
Getting guests to fill in post-stay guest surveys is not always easy. People have email overload, and often have little spare time for anything that… Read More
15 Oct 2018 by ReviewPro in Best Practices